Terms and Conditions

These Terms and Conditions apply to the use of the Designer Stoles website and to orders, invoices and transactions initiated through the Shop and Basket pages.

By ticking the compulsory agreement checkbox and generating an invoice, the customer confirms that the customer has had an opportunity to read, store and reproduce these terms, has reviewed the basket and delivery information, and agrees to be bound by the version identified above.

Designer Stoles supplies liturgical stoles and may offer standard collection designs, limited designs, group orders and custom or personalised work.

• Product images are intended to represent the design as accurately as reasonably possible.
• Screen settings, lighting, fabric availability and handmade production may cause minor colour, texture, stitching or placement variations.
• Minor variations that do not materially change the ordered design are not defects.
• The item number is the principal reference used to identify a standard collection design.

Prices are shown in South African Rand (ZAR). The basket and invoice display the unit price, quantity, merchandise subtotal, courier treatment and total applicable at the time the invoice is generated.

• South African delivery: a standard R250.00 courier charge is added to the basket and invoice total.
• International delivery: courier charges are excluded from the initial invoice and are calculated and charged separately after the destination and delivery requirements are assessed.
• Any revised amount or additional authorised work must be communicated to and accepted by the customer before it is charged.

The customer is responsible for checking the selected item numbers, thumbnails, quantities, customer information, delivery address, country and courier arrangement before generating the invoice.

The generated document is an invoice and payment request. An order is treated as accepted for processing after payment has been received and verified, the ordered design is available or producible, and Designer Stoles has not notified the customer of an availability or technical problem.

Where an ordered item is unavailable, Designer Stoles will contact the customer to agree on a replacement, revised production arrangement or refund as applicable.

Payment is made by electronic funds transfer from the customer’s own banking platform using the banking details displayed on the generated invoice.

• The invoice number must be used as the payment reference.
• The customer must verify the beneficiary and banking information before paying.
• The invoice is not proof of payment.
• Payment is confirmed only after cleared funds reflect in the designated Designer Stoles bank account.
• Proof of payment should be sent to Amanda on WhatsApp at +27 62 545 4166.

Custom orders include goods made to the customer’s specifications, personalised goods, church or ministry branding, custom wording, custom artwork and material changes requested by the customer.

• The customer must confirm that all supplied wording, names, dates, logos, colours and symbols are correct.
• Production may begin after design approval and payment verification.
• Changes requested after approval or production commencement may incur additional costs and may extend the lead time.
• The customer warrants that the customer is authorised to use any logo, emblem, artwork, name or other material supplied for reproduction.

Production and dispatch timing depends on stock, the number of items ordered, customisation, design approval, fabric availability and workload. Amanda will communicate the expected lead time for the specific order.

Where no different period has been agreed, applicable South African electronic-transaction rules concerning performance and non-performance remain in force.

• The customer must provide a complete and accurate delivery address, including the postal or area code and country.
• Designer Stoles may contact the customer where an address is incomplete or appears incorrect.
• Additional courier costs caused by an incorrect address, failed delivery or requested redirection may be charged where lawful and reasonable.
• Delivery dates are estimates unless a specific date has been expressly agreed.
• The goods remain at the supplier’s risk until accepted by the customer or authorised recipient, subject to applicable law.

Nothing in this section limits any right that may not lawfully be excluded.

Standard, non-personalised online goods: Where the statutory electronic-transaction cooling-off right applies, a consumer may cancel within seven days after receiving the goods without giving a reason. The consumer may be responsible for the direct cost of returning the goods, and the statutory refund period applies.

Custom or personalised goods: The ordinary electronic cooling-off right may not apply where goods are made to the customer’s specifications, clearly personalised or, by their nature, cannot be returned.

Defective, damaged, unsafe or materially incorrect goods: The customer must notify Amanda as soon as reasonably possible and provide the invoice number, photographs and a description of the concern. Statutory remedies remain available where applicable.

Change-of-mind returns outside a statutory right: No return, exchange or refund is guaranteed unless agreed in writing. Any accepted return must be unused, unaltered and returned in suitable protective packaging.

The customer should inspect the parcel and goods promptly after delivery. Visible courier damage should be photographed before the packaging is discarded. Complaints should include the invoice number, item number and supporting photographs.

Contact Amanda through WhatsApp at +27 62 545 4166 or email amanda@designerstoles.co.za.

Website content, product photographs, layouts, original designs and branding remain protected by applicable intellectual-property law. They may not be copied, reproduced or commercially used without written permission.

Supplying customer-owned material for a custom order does not transfer ownership of that material to Designer Stoles, but authorises its limited use to prepare and fulfil the order.

Designer Stoles collects customer information such as the customer’s name, telephone number, delivery address, country, order contents and invoice records for the specific purposes of processing payment, producing the order, communicating with the customer, arranging delivery, keeping transaction records and complying with legal obligations.

Personal information will not be used for unrelated direct marketing without a lawful basis. Reasonable safeguards must be applied, and records should not be retained longer than reasonably necessary or legally required.

Privacy questions or requests for correction may be sent to amanda@designerstoles.co.za.

Designer Stoles takes reasonable steps to keep the Shop, Basket and invoice system available and accurate. Temporary interruption, browser limitations, cached content or network failure may occur.

Where a clear pricing, calculation or technical error is identified before payment is accepted, Designer Stoles may correct the error and provide the customer with the option to continue or cancel. Statutory rights remain unaffected.

To the extent permitted by law, Designer Stoles is not liable for indirect or consequential loss that was not reasonably foreseeable. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including liability arising from gross negligence where exclusion is prohibited.

Performance may be delayed by events beyond reasonable control, including courier interruption, material shortages, power or network outages, civil disruption, severe weather or other force-majeure events. Designer Stoles will communicate material delays and act reasonably to resolve or mitigate the effect.

The customer should first contact Amanda so that the complaint can be investigated and resolved directly.

• WhatsApp: +27 62 545 4166
• Email: amanda@designerstoles.co.za

Nothing prevents a consumer from using an applicable statutory complaint process or regulator where the matter cannot be resolved.

Designer Stoles may update these terms prospectively. The effective date and version will be shown on this page. The version accepted when an invoice is generated is recorded with the invoice transaction.

These terms are governed by the laws of the Republic of South Africa. If a provision is unlawful or unenforceable, it will be applied to the maximum lawful extent or severed without invalidating the remaining provisions.